View Our Website View All Jobs

Client Success Manager

Our need:

The Client Success Manager is responsible for day-to-day client relationships.

Company overview:

Blue Acorn maximizes online revenues for leading B2C and B2B brands. We develop and optimize eCommerce sites with solutions that are tailored to deliver results. We specialize in change; whether it is a radical website change or incremental improvements. For all onsite needs, our integrated team of designers, developers, and optimizers work together to deliver engaging shopping experiences for our clients.

We're passionate about technical excellence and pushing the boundaries of our platforms. We also share an unfaltering desire to learn and help others. If this sounds like you too, come join us and become an industry leader in the eCommerce space!

Responsibilities and duties:
The Client Success Manager is responsible for maintaining day-to-day client relationships. They price and submit requests to the project manager, handle disputes, validate requests, and ensure that deliverables meet expectations. They constantly look for new ways to improve our services, drive core KPIs, and provide business value for their clients. In short, they obsess over a client’s business and do all they can to find solutions that accomplish key objectives and grow business.

  • Selling, planning, shaping, developing, and transitioning high-quality work
  • Partner with Sales to close deals
  • Guide client through agency orientation
  • Generate new business with existing clients
  • Ensure MSA is valid and up-to-date
  • Ensure client’s business objectives and KPIs are captured, understood, and measurable
  • Facilitate conversation with client through email, phone, or onsite visit
  • Submit new requests to Project Manager through project management system for task conversion
  • Handle any financial, delivery, or personnel disputes with clients
  • Ensure deliverables meet client’s expectations
  • Communicate with Project Manager on any priority changes
  • Communicate with eCommerce Strategist on any client requested change orders
  • May travel 10-20% of the time

Skills you have or things you have done:

  • Minimum 2+ years relevant experience
  • Bachelor's degree
  • Ability to translate between technical and non-technical people
  • Experience managing the client lifecycle, with the goal of improving business relationships, assisting in client retention, and driving sales growth
  • Demonstrated leadership, relationship-building, teamwork, and collaboration skills
  • Cross-functional team and people management
  • Budget and financial management including profit/loss, billing, and earned value management
  • Full life-cycle technology delivery experience (including planning, shaping, developing, and transitioning)
  • Ability to manage and prioritize multiple projects
  • Ability to identify innovative ways to implement projects within established timeframes
  • Strong communication skills (written, verbal, presentation)
  • Conflict resolution and negotiation abilities

What will impress us:

  • Experience working at a professional services company such as an agency or consulting firm
  • Experience managing clients in web development projects
  • Experience working in the eCommerce industry
  • Experience with Magento and Salesforce Commerce Cloud platforms


Looking for flexibility, work/life balance, great benefits, supportive team, and a chance to improve yourself everyday? Like the sound of building solutions for clients like YETI, Rebecca Minkoff, Everlast, Ticketmaster and Le Creuset? Want to work in a modern office in a historical city, just minutes from the beach?

We focus on happy clients and happy employees



Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.