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Resource Manager

Company overview

Blue Acorn iCi is the only digital consumer experience company combining analytics, eCommerce, content management, and full-service commerce operations. No other company brings together engineers, data scientists, retail experts, designers and strategists to create seamless, memorable and scalable customer experiences. Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Food Lion, Charter, Ticketmaster, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one of a kind company! 

Our need

We are looking for a Resource Manager who will lead resource management, capacity planning, and staffing processes across Blue Acorn iCi projects. This role will actively partner and collaborate across all departments, including but not limited to Project Management, Delivery Management, Engineering, Data Insights and Intelligence, Creative, Client Success, and Finance. The ideal candidate will have experience in the resource management function within a technology-focused agency, consulting, or other professional services setting. 

Responsibilities and duties

The Resource Manager is responsible for leading resource management, capacity planning, and staffing processes across delivery projects.

Duties include:

Manages resource supply and demand across multiple offices, departments, and practices

  • Produces highly effective resource management, supply versus demand, staffing, utilization, and other reports; maintains and provides information and current projects and potential future projects
  • Works diligently to match the right resources to the right projects, taking into account client satisfaction, financial, and team morale impacts of decisions made
  • Leads overall capacity planning for full spectrum of digital projects including design, development, strategy/consulting, and data analytics capability areas
  • Collaborates with Project and Delivery Management team during and after sales process to understand what has been sold, how it is being funded, and to develop project staffing plans
  • Proactively follows up with Project and Delivery Management teams and other relevant parties on open issues and risks in order to identify and implement solutions in a timely fashion
  • Provides regular updates to management and executive leadership in a confident and influential manner

Understands skill sets, experiences, training opportunities, and interests of resources to provide thoughtful staffing recommendations

  • Develops recommendations and strategies, in conjunction with department leads, to utilize bench resources (e.g. internal initiatives)
  • Advocates for teams and team members while managing the needs and expectations of stakeholders involved in projects
  • Builds strong relationships with department leads to help manage supply and demand for resources across their teams

Partners with others to build and maintain a strong bench of talented resources

  • Builds strong relationships with Human Resources recruiting team to identify and prioritize recruiting efforts
  • Builds relationships with partners to help fill resourcing needs
  • Assists with contracts, invoices, and onboarding aspects of partner relationships

Manages time tracking system and process to ensure timely and accurate time logging, utilization reporting, and exception management

  • Clearly communicates policies and procedures related to time tracking
  • Coordinates with Delivery Management team to ensure time is logged regularly and accurately
  • Collaborates with department leads to manage utilization expectations and ensure utilization targets are met
  • Coordinates with Human Resources and department leadership to manage exceptions as appropriate

Qualifications and skills

  • 3+ years of experience in a Resource Manager, Talent Manager, Traffic Manager, Operations Manager, or Project Manager capacity in a consulting firm, agency, other professional services setting, or software development company
  • Minimum of Bachelors Degree required
  • Experience managing both domestic and offshore external staffing partners
  • Strong reporting skill-sets and experience and ability to see and communicate the big picture from large amounts of data
  • Experience with Project Management software (e.g. Workfront, Jira, Mavenlink)
  • Ability to drive to both decisions and results with a strong understanding of the technology project lifecycle and the roles that make up a project team
  • Strong planning skills, relationship management skills, and the ability to influence others  
  • Strong organizational skills and the ability to handle multiple tasks in a fast-paced environment
  • Detail oriented with strong communication skills - written and verbal
  • Self-motivated and able to work with minimal direction in a team-oriented environment; excellent time management skills
  • Strong business acumen particularly in areas of project finance/budget management
  • Excellent problem solver, critical thinker, and decision maker
  • Ability to quickly identify the root cause of issues and coordinate across individuals/teams on a plan to resolution
  • Qualitative and quantitative capabilities in problem solving and issue resolution
  • Quickly transitions from methodology to practice
  • Passionately motivated to accomplish and exceed business goals and objectives
  • Exhibits proactivity in operational planning and execution; anticipates and reacts well to change
  • Ability to quickly learn and master new tools and software solutions as needed
  • Demonstrated ability managing complex (short duration/increments) demand/capacity planning and management and ability to solve for resource shortages in a variety of ways without compromising quality or another engagement

Things that will impress us

  • Masters degree in a related field
  • Resource Management professional certification or equivalent
  • Experience working at a professional services company such as an agency or consulting firm 
  • Experience working in the eCommerce industry

Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location. 

 

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